1. Goal of Operation Policy

  1. The aim of this operation policy is to regulate conditions members need to abide by for provision of services, protection of member usage rights and smooth game playing based on fairness of problems that can arise when members use Digimon RPG (hereinafter referred to as the "game") provided by MOVEINTERACTIVE company.
  2. All conditions that are not mentioned in this operation policy shall be handled based on the usage terms, related laws, and general sentiments and common sense shared by the members and company, or evaluations or judgments shall be made based on application of similar standards.
  3. It is recommended that members thoroughly read the operation policy as it includes information about points of caution when using the service.

2. Application and Notification of Operation Policy

  1. All services provided to members within the game are based on this policy, and the policy is limited to the game.
  2. The company may revise, change and delete the operation policy for effective operation, and in case a revision is made the date of application shall be notified 7 days before the date, and in case revisions are made to contents that could put members at a disadvantage or important contents, a pre-notification shall be made at least 30 days before the date or notifications shall be made through e-mail.
  3. The company shall not be held responsible for any disadvantages suffered by members for failing to read and understand this operation policy and revisions.

3. Duties and Rights of Members

  1. Members must abide by the operation policy to receive quality services, and may demand fair rights based on the policy.
  2. Members may make suggestions about systems or contents of the game, report bugs and make inquiries about game services in general through the customer center (e-mail).
  3. Members must install a PC hacking prevention program, vaccine program or operation system security patch, or regularly change their password to protect their personal information.
  4. In case members discover a weakness of the game (bug, account theft, illegal program), they must report it through the customer center.
  5. In case there is a problem with the operation policy, members may register an objection to the company at any time and receive help according to the result of treatment.

4. Role and Duties of the GM

  1. The GM (game master or operator) understands the operation policy and conducts his or her role to provide an optimal environment for stable and enjoyable playing of the game service by members.
  2. The GM receives reports of all forms of bugs that can occur.
  3. The GM may restrict members who have violated the operation policy based on the operation policy.
  4. The GM shall not be involved in disputes between members. However, restrictions may be set such as limited use of forced game ending when necessary for regular operations.
  5. The GM replies to customer inquiries and requests as fast as possible in the most polite manner. However, replies may be limited regarding information that cannot be revealed because of the game plan.
  6. The GM does not ask for personal information of members such as ID (account) or password, and does not randomly revise or leak personal information. However, in case a judicial organization makes an official request for cooperation, the formal process of providing information may be conducted.
  7. In case a situation not mentioned above arises and the GM considers it necessary for smooth game operation, the GM may take appropriate measures according to the regulations of the game shared by the GM and game users.

 

5. Character's Name and Guild Name Policy

  1. The game user may freely select their character's name or guild name, but in case of one of the following cases, the company may take measures such as restraints according to the standard of this operation policy, or the GM may change or delete the character's name or guild name without prior notification.
    1. In case the name slanders the company, employees of the company or company services.
    2. In case the name claims to be the company or GM, or it is judged that there is intent to pretend to be the company or GM.
    3. In case it contains swear words or vulgar slang.
    4. Provocative or obscene words.
    5. Anti-social words or words that come in conflict with related laws
    6. In case the name violates the trademark rights, copyrights or intellectual rights of the company or a third party.
    7. In case the judgment is made that there is intent to trade items or accounts or trade items or accounts for cash.
    8. In case the name advertises or promotes a certain subject.
    9. In case the name is one of the above with an intentional error in spelling or one of the above combined with different letters in front of and behind the words.
    10. In case the name is some other form of a word that is judged socially unacceptable.
  2. Please report to the customer center if you discover a character's name that violates this policy.
    Even if it is not a name included in the list above, any name that makes another customer feel uncomfortable or unpleasant may be subject to measures according to the game related naming policy.

6. Account Theft/Hacking Related Policy

  1. Account theft is when a member logs in to a game with someone else's character and uses elements of the account without permission or causes damages in any way.
  2. According to the ‘Act on Promotion of Information and Communication Network Utilization and information Protection, etc.’, hacking refers to illegal entrance to another person's computer system and taking away or destroying data.
  3. The operation team may temporarily not provide account theft/hacking related services for better service in the future. However, an appropriate process and rational measures are provided for account theft/hacking that arises due to a system error.

7. Restraint of Offensive Actions

‘Offensive actions’ refers to actions that violate the conditions of this policy, and include interrupting normal game procedure, or posting of offensive contents etc. causing damage or discomfort for other members.
‘Board post writing prohibition’ refers to a measure of deleting posts or restricting writing privileges.
‘Account seizure’ refers to the measure of prohibiting use of all Digimon RPG services (game and boards).
‘Abusing’ refers to actions of acquiring game information through unfair methods.

※ If two or more policy violations are identified at the same time, the company may apply stronger restraints from each action.

※ Even if it is not listed in the table above, temporary and permanent suspensions may be applied to users who harm other users.

※ In case of repetitive policy violations or illegal activities that seriously affect the balance in the game, game service may be restricted permanently for all accounts under the same name.

※ If the same user repeatedly violates policies or the degree of seriousness is severe, a stronger restraint than the criteria specified in the table above may be applied.

※ Any unjust gains acquired through policy violations may be retrieved, and if unjust gains has already been used, it may be treated as a liability (minus) or replaced by a possession of similar value.

※ Even if a user does not directly violate the operation policy, if a user colludes with the violator to obtain in-game benefits or share unfair benefits, a user may be subject to the same restraint or retrieve unfair benefits as the violator.

※ Character suspended under policy violations may be excluded from various ranking contents (such as guild rankings) or ranking reward will be retrieved.

※ If the game is prohibited due to reasons attributable to users so he lose some game content, the company will not be responsible for such an incident.

※ Users who violated operational policy will be excluded from all online & offline events held by the company.

Inactive Accounts                                         

GM may classify the ID or character as an inactive account and delete the ID or character if the user's ID meets the following requirements to prevent from being used for unfair puposes and to provide better services.

*Inactive Accounts

- Digimon RPG ID that have no connection history for more than 12 months                     

Recovery Support Policy

If the user's items or characters have been lost or information is changed due to a technical error of the company, and if the error is clearly confirmed by the in-game record, the company will restore it if not interfere the game balance.

The user's character and item information may be modified, changed, or deleted at anytime through the game planning or operational judgment, and recovery thereof will not proceed unless the company intentionally or grossly negligent.

Losses caused by users' own negligence, game system, contents specified in the operation policy, announcements in the game and on the website are not subject to restoration in principle.

However, some items of member's negligence can be restored according to the [Recovery Support Criteria] below. Recovery for each item is processed based on archived data, and losses without records cannot be recovered.

The item/character cannot be recovered if the user's own fault is combined with the loss of the item/character due to the other user's violation of the terms and conditions, such as fraud.

However, if the user's negligence in the transaction act is minor, the transaction can be canceled only once a year and the item can be returned within the remaining period.

You can apply for restoration through one-by-one inquiries on the website, However, you have to apply for the restoration service within 15 days from the date of the loss.

After 15 days, the data cannot be checked. Also it may take a long time and some restoration is not possible.         

Recovery Support Criteria                                          

Recovery of losses caused by user's negligence or system error during the game follows the recovery criteria table below.

For matters not listed in the table, recovery or criteria is determined by the general principles of recovery.       

                      

 

8. Policy on Website Usage

  1. The company may temporarily stop services for regular check-ups or to improve service quality. The company shall notify members of the reason and period before stopping services except for circumstances when pre-notification is not possible.
  2. Posts refer to all posts on all boards and all information related to the posts.
  3. Members must write posts considering the characteristics of boards, abide by related laws, and not violate the rights of others.
  4. In case the accumulated volume of posts has a possibility of interrupting smooth service or cause inconvenience of discomfort, the company may regularly or irregularly delete past posts.
  5. The GM may delete posts on boards without notifying the writer in case posts on various boards are considered offensive actions, and the writer may be subject to restraints according to this policy.
  6. A board can be newly created or closed according to needs of game operation, and in case a board is closed the existing posts may be moved to another board or deleted.
  7. Use of website service including the boards can be limited depending on the purpose of a board and restrictions